Trezor® login — how to access your hardware wallet and fix common issues

This guide explains the Trezor® Wallet login process from the first connection at trezor.io/start through Trezor Suite and Trezor Bridge installs, covers common errors like “Unable to login Trezor” or “Error connecting Trezor account”, and describes secure recovery and 2FA considerations.

Start here: hardware + official software

Begin at trezor.io/start. That page walks you through initializing your Trezor® Hardware Wallet, generating and securely storing your recovery seed, and downloading the official Trezor Suite App. The Suite is Trezor’s desktop/web interface for viewing balances, sending transactions, and managing device settings. Some browsers require Trezor Bridge to connect the device; download links are provided during setup.

Step-by-step: Trezor® Wallet login

Connect your Trezor® device to the computer via a good-quality USB cable.
Open Trezor Suite (or the web Suite) and allow the browser to use the device.
Enter your device PIN directly on the Trezor® hardware — never in your browser window.
Confirm device prompts on the Trezor® screen to complete login and view wallets.

Trezor Suite Download & Trezor Bridge Download

Always download Suite and Bridge from trezor.io/start. If Suite doesn’t detect the device, reinstall Bridge (required for some OS/browser combos) and restart both the Suite and your computer. Avoid unofficial downloads to eliminate supply-chain risks.

Troubleshooting: Trezor login not working

Common causes of “Unable to login Trezor” or connection errors include faulty cables, outdated firmware, blocked USB permissions, and browser extensions that interfere with USB. Try a different cable, update device firmware via Suite, temporarily disable privacy extensions, and try another computer. If Suite displays “Error connecting Trezor account,” export Suite logs and consult the official Help Center for targeted support.

Account recovery & 2FA guidance

Trezor® does not hold your funds — your keys are local and recoverable only with your recovery seed. If you lose access, restore wallets on a new Trezor® with the seed. For third-party services using 2FA, Trezor® cannot reset those; follow the service’s recovery flow. Keep your seed offline and never share it.

When the Trezor Suite App is not working / verification fails

If Suite shows “Can’t verify Trezor Wallet” or fails to open, ensure your OS trusts the app (macOS Security & Privacy settings, Windows Defender prompts), update Suite/Bridge, and verify you’re on the official trezor.io domain. If problems persist, contact Trezor Help Center and provide logs — only share logs with official support channels.

Frequently asked questions

How do I download Trezor Suite safely?: Only from trezor.io/start. Download for your OS and verify the page’s SSL lock.
My device is not detected — what cable should I use?: Use a data-capable USB cable (not charge-only). Swap ports and try a USB2.0 port if available.
Can I recover without the PIN?: You cannot bypass the PIN. Use your recovery seed on a new device to restore funds if the PIN is lost.
Does Trezor® reset 2FA for my exchanges?: No — 2FA reset is handled by the exchange or service. Keep backup codes and recovery methods safe.
What if Trezor Suite shows an error connecting my account?: Reinstall Bridge, update Suite and firmware, try another computer and check Help Center articles for matching error codes.